Recruiting department at the American company Fox Carrier
The goal is to increase the number of drivers signed up to 100 per manager.
WHAT WAS DONE:
– Enhanced the CRM for simpler and more transparent customer service
– Implemented sales management reporting
– Created a script
– Established performance targets at each stage of the sales funnel
– Conducted training for the sales manager on key department metrics and their monitoring
– Improved manager incentives
– Introduced checklists for call assessment and monitoring
– Conducted call quality control for managers
RESULT:
The number of drivers increased to 100 per manager (5 times), the cost of attracting 1 driver decreased by 4 times.




